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Privacy Policy

Effective Date: May 2023

This Privacy Policy outlines how BrainDefender ("we" or "us") collects, uses, and manages your personal information when you visit our website www.getbraindefender.com (the "Site"). It details the types of information we collect from you during your online interaction with us and how we utilize that information. Please note that this policy does not apply to information gathered offline or through other means, such as phone, mail, or live events.

Privacy Notice for Refund Video Statements

If you choose to submit a video statement as part of your refund request, please note:

Acceptance and Changes to the Privacy Policy

By using this Site, you consent to the terms of this Privacy Policy. As the online environment evolves, we may update this policy in the future. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Site signifies acceptance of any modifications made to this policy.

How We Collect and Use Information

We may collect and store personal information you provide while using the Site (e.g., during registration, purchases, or when subscribing to our content). The information may include your name, email address, postal address, and payment details. This data is submitted voluntarily by you.

Additionally, we may collect data that is generated automatically as you browse the Site, such as information about your device's connection to the Internet, which helps us enhance your browsing experience and monitor site traffic. We may use cookies and web beacons to collect information. Cookies are small files placed on your device to help us track usage patterns, deliver targeted advertisements, and save your preferences. Web beacons (also known as "transparent GIFs") may be used to monitor site traffic or count users who have opened certain emails.

We use the collected data to customize features, send you relevant offers, and provide you with tailored advertising through various means, including email, direct mail, phone, or SMS. If you do not want us to use your information for these purposes, you can request removal by contacting our Online Privacy Coordinator at the address provided at the end of this policy.

Please be cautious when sharing your personal information on public forums, message boards, or chat areas on the Site, as we cannot control how others may use that information.

What Information We Collect

We may collect and store personal or other information that you voluntarily supply to us online while using the Site (e.g., while on the Site or in responding via email to a feature provided on the Site). The Site only contacts individuals who specifically request that we do so or in the event that they have signed up to receive our messaging, attended one of our events, or have purchased one of our products. The Site collects personally identifying information from our users during online registration and online purchasing. Generally, this information includes name and e-mail address for registration or opt-in purposes and name, postal address, and credit card information when registering for our events or purchasing our products. All of this information is provided to us by you.

We also collect and store information that is generated automatically as you navigate online through the Site. For example, we may collect information about your computer’s connection to the Internet, which allows us, among other things, to improve the delivery of our web pages to you and to measure traffic on the Site. We also may use a standard feature found in browser software called a “cookie” to enhance your experience with the Site. Cookies are small files that your web browser places on your hard drive for record-keeping purposes. By showing how and when visitors use the Site, cookies help us deliver advertisements, identify how many unique users visit us, and track user trends and patterns. They also prevent you from having to re-enter your preferences on certain areas of the Site where you may have entered preference information before. The Site also may use web beacons (single-pixel graphic files also known as “transparent GIFs”) to access cookies and to count users who visit the Site or open HTML-formatted email messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

No Information Collected from Children: We will never knowingly collect any Personal Information from children under the age of 13. If we obtain actual knowledge that we have collected Personal Information about a child under the age of 13, that information will be immediately deleted from its database.

No sensitive medical information is collected: We do not collect information about past, present or potential future medical conditions or treatments.

Credit Card Information and Bank Account Information: We may, in certain instances, collect credit card number(s), bank account information and related information, when you place an order on our website. When the credit card or bank account information is submitted to us, such information is encrypted and is protected with SSL encryption software. We will use the credit card information or bank account information for purposes of processing and completing the transaction you requested. Such information will be disclosed to third parties as necessary to complete the requested purchase transaction.

How We Store Your Information

Your information is stored at the list server that delivers the Site content and messaging. Your information can only be accessed by those who help manage those lists in order to deliver e-mail to those who would like to receive the Site material.

All of the messaging or emails that are sent to you by the Site include an unsubscribe link in them. You can remove yourself at any time from our mailing list by clicking on the unsubscribe link that can be found in every communication that we send you.

We endeavor to safeguard and protect your information. When you submit information on our website, such information is protected both online and offline. We have security measures in place to protect against the loss, misuse, and alteration of personal information under our control. The servers in which we store your information are kept in a secure physical environment. The servers have industry standard firewalls. Access to such servers is password protected and access by our employees is limited. Currently, we use Secure Socket Layer software (“SSL”) to protect data and to secure any transactions. SSL encrypts information including credit card number(s), and names and addresses, as they are transmitted over the Internet. Please be advised that, although we take commercially reasonable technological precautions to protect your data, no data transmission over the Internet can be guaranteed to be 100% secure; therefore, we cannot and do not warrant that your information will be absolutely secure. Any transmission of data at or through our website is at your own risk. However, access to your information is strictly limited and not accessible to the public.

Changes to Privacy Policy

We reserve the right to make material changes to the substance of this Privacy Policy. We will post those changes through a prominent notice on the website, so that you will always know what information we gather, how we might use that information, and to whom we will disclose it.

Legal Compliance and Business Transfers

We may disclose your information if required by law or to protect the rights, safety, or property of our users or the public. In the event of a business transfer, such as a merger or sale of assets, user information may be part of the transferred assets.

Google Analytics

We use Google Analytics Advertiser Features to optimize our services. This includes:

By enabling these features, we may use first-party cookies (like Google Analytics cookies) and third-party cookies (such as DoubleClick cookies) to gather data about your interactions with our Site. This information helps us refine our advertising and reach out to you if you leave the checkout process incomplete.

You can manage your cookie preferences through Google's ad settings or opt out via the Network Advertising Initiative's opt-out page.

Facebook Integration

As Facebook advertisers, we (not Facebook) may collect content or information from Facebook users that can be used in line with this Privacy Policy. We adhere to Facebook's Data Use Restrictions, ensuring that any data collected is used solely by authorized parties acting on our behalf.

We do not use Facebook advertising data for purposes like retargeting, merging data across multiple campaigns, or sharing it with external networks. Data obtained from Facebook is treated confidentially and securely.

General Data Protection Regulation (GDPR)

The GDPR, effective May 25, 2018, protects the data of European Union (EU) citizens. While we do not specifically target our marketing towards the EU, we respect the GDPR if the data you provide falls under its regulations.

If you are a resident of the European Economic Area (EEA), you have rights regarding access, correction, deletion, portability, and restriction of your data. To exercise these rights, please contact us at support@getbraindefender.com.

California Consumer Privacy Act (CCPA)

The CCPA, effective January 1, 2020, safeguards the personal data of California residents. Although our company does not currently meet the thresholds for mandatory CCPA compliance, we will adhere to its requirements if applicable in the future.

California residents may request disclosure of collected personal information, opt out of data sharing, or request data deletion. For such inquiries, please contact us at support@getbraindefender.com.

Children's Privacy Statement

We are committed to protecting the privacy of children under 13. This Site is not intended for children, and we do not knowingly collect personal information from users under the age of 13. If we become aware that we have inadvertently collected such information, we will promptly delete it.

Data Storage and Unsubscribe Policy

Your information is stored on a secure server used to deliver Site content and communications. Only authorized personnel managing these communications have access. Every email includes an unsubscribe link, allowing you to remove yourself from our mailing list at any time.

Disclaimer

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page. If you have any questions or concerns, please reach out to us at support@getbraindefender.com.

This version maintains the comprehensive details of the original policy but is paraphrased to avoid any plagiarism concerns.